Subscription LifeCycle management service
Following one year of complimentary maintenance after deployment, an annual subscription keeps licenses, software, and detection rules up to date.
Services
Contents Update keeps your security at the latest level, and Professional Service strengthens your security operations capability.
Maintain the latest security level
H LAB and the product technical support team
Provide expert security capability
H LAB specialists
CONTENTS UPDATE
Subscription LifeCycle management serviceKeeps licenses, software, and detection content up to date, and supports stable product operations.
Renews licenses according to the contracted usage scope and subscription period to maintain the right to use the product.
Keeps product software current through vulnerability patches, feature updates, and upgrades to supported versions.
Reflects H LAB threat intelligence and Snort-based detection rules and deploys them to Network Blackbox through the Defense Center.
Checks product operating status through scheduled and ad-hoc inspections, and provides technical support to identify the cause of faults and restore normal operation.
Delivers the knowledge needed for product use and day-to-day operations through training for operators and administrators and operation guides.
The scope of service, support hours, and applicable conditions may vary depending on the contract and product policy.
Customer Value
With up-to-date detection content, SW patches, preventive maintenance, and technical support, we help you use your deployed security solution reliably.
Reinforces readiness with detection rules and policies that reflect new threats.
Reduces operational risk from product vulnerabilities and faults through SW patches and preventive inspections.
Eases the burden of product management and troubleshooting for staff through technical support and operation guides.
Increases utilization of the deployed solution through feature improvements and training.
Patches and updates for Open XDR follow the manufacturer's policy.